ROOT
Multi-branch dental clinic

Two systems working as one: booking in chat, the clinic on rails

The first reference client running DentalCore and ChatCore together — the agent takes the booking, the system runs everything after it.

Sector
Healthcare
Year
2025
Systems used
DentalCoreChatCore
The challenge

A clinic with several branches, each managing its calendar its own way. Patient files were scattered, reminders were made by hand, and management had no single view of revenue or chair utilisation until month end.

The approach

We deployed DentalCore as the central system across branches: importing the existing patient data and building a calendar per dentist and per chair with conflicts blocked automatically. Then we connected ChatCore on top, so patients book and reschedule in an ordinary WhatsApp conversation and the appointment lands directly in the right branch calendar.

The outcome
  • 01

    One view across every branch: patients, appointments, treatments, and revenue.

  • 02

    Reminders became automatic instead of a phone call before each appointment.

  • 03

    Booking and rescheduling moved into chat — no app to install, no form to fill.

  • 04

    Live utilisation and revenue analytics replaced a report that arrived a month late.